The Right Move Inc

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Reviews

• Michelle Franklin

  May, 04 2018
  ★ ★ ★ ★ ★
  There are 2 sides to each story .
  Nikil Mature shipment was estimated to be larger before we started the process, he insisted that he only has 200 Cubic feet, even though I have Proof e-mails that we estimated it to be larger.
  of course we have accepted the service and picked up the shipment .
  
  Mr. Mature was informed that his shipment is at the terminal and it is indeed larger .
  we don't measure the shipment, it is being measured by the port, and the size is being provided on a legal document which later is being declared on the bill of lading which is the receipt of the shipment .
  
  we always question the measurements from the port , we ask for pictures from the handling warehouse , and we try to re palletize the shipment to minimize the space. we have to pay all shipping costs based on the shipment size as well.
  
  we gave him options, to ship the goods as is, or to deliver some or all of it back to his house. ( I have Proof E-mail for that as well )
  we have never said we will leave it on the dock , the dock doesn't belong to us, and storage would have applied,.
  
  we always give our clients the choice to decide if they want to ship their goods, we never force anyone, we understand that budget is a key , and not all clients can afford it , so we always try to help .
  
  Mr. Mature requested to ship the goods as is ( Proof of E-mail ) and we loaded it into a container, and I confirmed to Mr. Mature it was loaded.
  
  in the process, Mr. Mature failed to pay his shipping costs, and as act of responsibility , I removed his shipment from the container, because in the USA we offer 30 Days free storage , in the UK we do not, and I knew that if his shipment will arrive before his payment will be received, the shipment will occur storage charges.
  
  I have explained that to Mr. Mature as well ( proof by E-mail.)
  
  shipment from NY to UK takes 4-6 weeks when everything goes smooth .
  in this case, we had a delay due to reconfirming the shipment size , and assuring the client was comfortable with the shipment size, which is visible by the way . the rest of the delay was due to the client lack of payment ( Proof E-mail available as well )
  
  Mr. Mature, I am deeply sorry that you had a bad experience, or maybe that it didn't work they way you expected it to work, but I was always here, always responsive, except the 4 days silent that you are talking about which were a holiday ( Email proof ).
  I advised you from our initial E-mails communications that your shipment is larger, I have explained that your shipping cost is based on size and I have asked you before we shipped it if it is ok to proceed or if you want it back at no cost to you .
  I also did everything to protect you from occurring storage fees in the UK due to your lack of payment, it took you over 3 months to pay your Invoice ( Proof E-mails for that we well ) .
• Jennifer Dellegrazio

  Feb, 01 2018
  ★ ★ ★ ★ ★
  I've used this moving company twice--once for an international move--and they were amazing. They were very responsive and communicative and helped me through the whole process. They also worked with me to get the best rate I possibly could. Michelle was particularly amazing, making herself available in evenings and weekends to make sure things were delivered and it was done properly. I would HIGHLY recommend them.

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